A business network carries EFTPOS, cloud accounting, phones and security cameras. It's expected to be up every hour the doors are open. We design, monitor, patch and segment it under an agreed service level, not install it once and hope.
A home network gets set up once and left alone. If it drops out for an evening, someone restarts the router and life goes on. A business network doesn't get that grace. A dropped connection is a queue at a till that won't take a card, or a floor of staff who can't log in. So we watch it. Patched on a schedule instead of whenever someone remembers, and segmented so a guest phone or a dodgy camera can't reach your point-of-sale.
Switches, access points, firewalls and internet links watched around the clock. An alert fires the moment one drops or starts to degrade, not when a till stops taking payments.
Firmware and security patches applied on a schedule agreed with you, tracked against every device on the network. Not left to pile up until an incident forces an update through.
Guest Wi-Fi, IoT devices like cameras and door controllers, and your point-of-sale sit on separate segments. A compromised guest device or camera has no path to the traffic that runs the business.
A second internet connection or failover path picks up automatically when the primary link drops. Sized to what the business can actually afford to lose, not assumed unnecessary.
A response time attached to a fault, agreed before anything breaks. So what happens once an alert fires is a scoped commitment, not a queue position decided on the day.
Incident and uptime reporting reviewable on request. Network configuration and administrator credentials documented and belonging to your organisation, not locked inside a device only we can access.
Tell us about your site and how many locations you're running. We'll scope the monitoring.
Tell us about your project and we'll be in touch within one business day.
Or call us on (03) 6159 6780