A contracted relationship, not a call when something breaks. Remote monitoring, scheduled preventative maintenance, an asset register that tracks what's installed and when it's due for renewal, and a response commitment agreed in writing before anything goes wrong.
A home system is supported the way most households want: something breaks, you call, we come and fix it. A business can't run on that model when the system is the boardroom AV or the network the point-of-sale runs on. Commercial support works as an agreed relationship. The estate is monitored, so a fault gets caught before someone reports it. Equipment is serviced on a preventative schedule, not only after it fails, and a response commitment is written into the agreement before it's tested by a real fault.
We keep an eye on your control systems, network gear and AV endpoints around the clock — so we usually know a meeting room has gone down before anyone walks into it.
Site visits booked on a recurring schedule to check firmware, clean and inspect equipment, and review system logs for early warning signs. Not the only visits being the ones after a breakdown.
A response commitment set out in the agreement before anything breaks, scoped to how critical the fault is. What happens after it's raised is agreed in writing, not decided on the day.
Every piece of equipment logged against its install date and expected service life, so you can see what's approaching end of life and budget ahead of time.
Every change to programming, network configuration or device firmware recorded against the asset it affects, so a system's current state can always be checked against what was documented at handover.
Support activity, asset status and outstanding items reviewable across every site a business operates, instead of tracked location by location with nothing to compare against.
Tell us about your site and what's already installed. We'll scope the agreement.
Tell us about your project and we'll be in touch within one business day.
Or call us on (03) 6159 6780